Booking Terms & Conditions
Our Terms & Definitions
In these Terms & Conditions, the following terms are defined as:
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"We," "Our," and "Us" refer to A1 Teaching & Learning Ltd.
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"You" and "Your" refer to the person or organization making the booking and/or the learner or candidate.
Cancellations
Due to costs we incur—such as awarding body registration fees and e-learning licenses—we cannot offer cash refunds on any bookings. Instead, we provide refunds in the form of course credit toward a future course. The amount of course credit depends on the cancellation notice you provide, as detailed in the "Rescheduling" section below.
Rescheduling
If you cannot attend a booked course and wish to transfer to a later one, we allow you to carry over course credit. For partially paid orders, the full payment is still due by the invoice's due date. The amount of course credit offered depends on the notice you give and is at the sole discretion of A1 Teaching & Learning Ltd, as detailed below:
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22 or more days before the course start date: 100% course credit can be transferred to a new course.
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15–21 days before the course start date: 75% course credit can be transferred.
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8–14 days before the course start date: 50% course credit can be transferred.
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0–7 days before the course start date: 25% course credit can be transferred.
Late Arrival / No-Show / Failure to Attend Training
Punctuality is crucial due to minimum contact time and guided learning hours set by the awarding organizations. We have a zero-tolerance policy for lateness—you will be turned away from the training center without a refund or future credit.
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Non-attendance of any course, for any reason, is considered a cancellation without notice, and no refund will be issued. For unpaid or partially paid courses, the full payment remains due.
Failure to Complete Required Study Materials
If you attend a course without satisfactorily completing the required e-learning, pre-learning, home-study, or self-study materials—as specified in your pre-course joining instructions and required by awarding organization regulations—we reserve the right to cancel your course and turn you away from the training center. No refund will be issued.
Failure to Provide Adequate Proof of Identity Documents
If you attend a course and fail to provide adequate proof of identity—as specified in your pre-course joining instructions and required by awarding organization regulations—we reserve the right to cancel your course and turn you away from the training center. No refund will be issued.
Exam Failure / Re-Sits
If you unfortunately fail one or more of your exams, you will need to return to the training center for a re-sit. A re-sit fee of £78.00 must be paid before any re-sits are taken.